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Frequently Asked Questions

Are you hiring?

No. Unpaid interns may be considered, but very unlikely.

Where are you located?

115 E 5th Avenue
Kenbridge, VA 23944

We are across from the local post office & next to what used to be Mildred’s Meals Restaurant.

What are your store hours?

We operate by appointment only. Please call to schedule one today!

How do I schedule an appointment?

Call or text 434-288-0098 to schedule an appointment.

How much will my repair cost?

Average tickets are between $25 and $100 per service rendered.

What type of payments do you accept?

Cash, Check, Credit Card, Debit Card or Paypal

Do you do pickup & delivery?

Pickup + Delivery & Reinstall services are $75 regardless of how far you are from the office. This does NOT include your in store repair cost. This is only for pickup of your computer and delivery to your home.

Do you make house calls? How much do they cost? How far do you come out?

Yes, we make house calls. House calls start at $100 + the repair cost based on our in-shop pricing. We are available for calls within 50 miles of our home office in Kenbridge, VA.

How long will my computer be away?

Usually 1-2 hours. Almost all repairs are completed on the same day! Some things take longer, like data recovery or transfers, but most repairs are finished within a few hours!

Is my computer safe with you?

We have a zero-knowledge policy meaning that anything on your computer remains confidential. We do not look through your files, copy them without your permission (as part of a service like data transfer or recovery), or keep records of anything you bring to us beyond your name, phone number, and what the issue was.

If your computer has to stay with us overnight, it will be locked in a secure location where only our staff can access it. We have cameras in our shop that prevent any mishandling from happening at any time.

Your computer is safe with us unless we are compelled by law enforcement via a warrant for the property. Only your technician will ever have his hands on your computer unless law enforcement comes for it. No other employees or staff can touch your product without your written permission.

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